What To Do the Moment a Loved One Passes Away (When There’s a Will)



Losing a loved one is never easy. In the first hours and days, emotions run high, and the last thing anyone wants to think about is paperwork and legal steps.

Yet, when a will is in place, knowing the order of what to do can help reduce confusion and stress.

At Russo Law Offices, we’ve walked many families through this process. Here’s a clear outline of what usually needs to happen, offered with compassion and practicality.

Step 1: Focus on Immediate Needs

The very first priority is your loved one and your family.

  • Reach out to close family members, friends, or the physician if the death occurred at home.

  • Arrange care for dependents, pets, or anything that requires immediate attention.

  • Contact a funeral home to transfer your loved one and begin planning services that honor their wishes.

This is often the most difficult part. Lean on friends and family for support—no one should carry this alone.

Step 2: Locate Key Documents

Once the immediate arrangements are made, it’s time to gather important paperwork.

  • The will (sometimes with the attorney, at home, or in a safe deposit box).

  • Certified death certificates (order several through the funeral home).

  • Financial records, property deeds, insurance policies, and any pre-planned funeral instructions.

Having these documents ready makes the next steps smoother.

Step 3: Call the Attorney

If you know who prepared the will, contact them right away. An attorney will:

  • Walk you through the terms of the will.

  • Explain the executor’s responsibilities.

  • Guide you on whether probate is needed and begin the legal process.

Reaching out early helps avoid mistakes, unnecessary conflict, and delays.

Step 4: Notify Key Institutions

The executor will need to alert certain organizations so accounts and benefits are handled properly:

  • Social Security Administration

  • Banks and financial institutions

  • Insurance companies

  • Employers or pension providers

This ensures benefits can be claimed, accounts are properly managed, and fraud is prevented.

Step 5: Start Probate or Estate Administration

In most cases, the will must be filed with the probate court. From there:

  • Assets are identified and valued.

  • Outstanding debts and taxes are paid.

  • Property and accounts are distributed according to the will.

The attorney will prepare and file the necessary paperwork and stay with you through each step.

Step 6: Don’t Forget Yourself

Grief doesn’t pause for paperwork. Take breaks, delegate where possible, and give yourself permission to ask for help. Settling an estate is important—but so is taking care of your own heart and health.

A Final Word

If you’ve just lost someone close to you, we extend our deepest condolences. And if you’re preparing ahead, know this: you don’t have to go through it alone. Russo Law Offices is here to provide guidance, clarity, and care so your loved one’s wishes are honored and your family can move forward with peace of mind.

Reach out to us today to begin the conversation.


Get Started Today: Download our FREE Guide to Writing a Will to learn more about your options and get started with confidence.

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*The information provided in this blog post is intended for general informational purposes only and should not be construed as legal advice. Each individual's situation is unique, and the laws regarding estate planning can vary by jurisdiction. It is essential to consult with a qualified estate planning attorney to discuss your specific circumstances and to receive personalized legal advice. Russo Law Offices is not responsible for any actions taken based on the information contained in this post.
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